Services

Custom development and implementation;

User, technical and legal support

Implementation

Full-fledge implementation project based on rapid prototyping to ensure solution delivery in 8-12 weeks

DESIGN & DEFINITION

Workshops and information requests

Design documentation

Access and permission definition

Project kick-off meeting

DEVELOPMENT & CONFIGURATION

Infrastructure preparation and deployment

Specification of systems, interfaces and data formats

Configuration/development of interfaces

Branding and UI customization

TESTING & VALIDATION

Demonstration of prototype and validation of requirements (Conference Room Pilot)

Integration testing and data migration

User acceptance testing (UAT) according to test scripts approved by Customer

TRAINING &
GO-LIVE

Preparation of training materials

Training online

Go-live transition activities (technical and business go-live)

SUPPORT

1st line of user support within 2 weeks (Hypercare)

Handover to BAU support according to SLA

PROJECT MANAGEMENT

Maintenance and support

Enterprise-level SLA on maintenance, technical and user support

1-year warranty for bug-fixing and other issues except for change requests;
24x7 system availability with 99.5% guaranteed uptime SLA including regular maintenance;
Cloud or on-premise deployment;
Monitoring of API changes of Oracle HCM Cloud, OTAC (Taleo), SAP SuccessFactors, Workday
Regular IT security routines and software updates;
Information security incident notification within 24 hours;

User requests are processed through a ticketing system of Talent Systems or Client’s service desk;
SLA on response and resolution time of requests/ incidents is defined in support agreement;
Automated personal data consent renewal or deletion after a specified period;
Manual data export or deletion upon Client's or personal data subject’s request within 24 hours

Legal counseling

On-demand counseling and legal support over the course of the contract

During the design phase of the implementation project, our company carefully analyzes the business processes related to the processing of personal data. We provide expert advice on compliance with legal requirements and offer optimization options to help ensure the privacy and security of personal data.

As part of our handover process, we provide our clients with comprehensive technical documentation. We also offer assistance with the preparation of any additional regulatory or administrative documentation that may be required to ensure full compliance with relevant regulations and guidelines.

Once the system is live, our company continues to act under the terms of Data Privacy Agreement. We take on a range of duties to ensure the ongoing security of personal data, including implementing technical and organizational measures to protect and restrict access to personal data. We also provide reports and other information to regulatory authorities as required, to help ensure ongoing compliance with applicable data protection laws and regulations.